199 - How To Effectively Manage Employees and Independent Contractors In Your Spa | Kimberly Landsman of The Nook

Jan 30, 2023

Kimberly Landsman is a dual-licensed aesthetician, massage therapist, and owner of a boutique spa called The Nook in Rapid City, South Dakota.

Located in an old Victorian house, her spa offers a cozy & comfortable atmosphere for its patrons. It houses 10 experienced professionals who make sure that each customer receives high-quality service when they visit. 

Growing up on a small farm in South Dakota, she developed a passion for skincare and massage at an early age. Her family held touch in high esteem, fondly remembering receiving massages almost daily from her mother and older sister.

After establishing her venture in a new city, she gradually built it into a renowned spa. With time and hard work, her business finally gained recognition all over the town.

In this episode, we discuss: 

• The pros and cons of hiring contractors versus employees
• How she kept her team on board
• How she never closed during the COVID-19 shutdown and attracted even more clients
• The importance of an employee handbook.

Check out Kimberly’s website: https://www.themassagenook.com/

 

Their Facebook page:https://www.facebook.com/thenookmsw

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